Ecobee Thermostat Models and Troubleshooting

Ecobee thermostat is one of the leading thermostat brands you can come across. It was first launched in 2008 and had been upgrading its thermostat.

Ecobee has managed to give high-quality Ecobee thermostat models that suit our different needs. Ecobee thermostats come in black, have a sleek, aesthetically pleasing outlook, and can easily fit into your home interior.

These thermostats can connect to a Wi-Fi network, which helps access more features and gives ease in controlling them.

They are thermostats that help conserve energy and reduce power usage by effectively controlling the system.

Due to this, it saves you money on cooling and heating costs, plus it is compatible with a lot of devices. Dive in to find out more about Ecobee thermostats.

Where to Buy an Ecobee Thermostat

You can purchase Ecobee thermostats in the US and Canada at the website. You can also find it at reputable stores like Home Depot, Best Buy, Lowes, Amazon, and Canada Tire (only located in Canada).

It is also available on Walmart. Avoid making purchases from online auctions and other merchants Ecobee does not authorize.

The product won’t be covered by the Ecobee warranty, even though it might look like an Ecobee thermostat. You may be purchasing a fake or defective item.


What Is the Newest Ecobee Thermostat?

 The newest Ecobee thermostat is the smart thermostat, which is relatively quick, more refined, and has an improved Alexa speaker.

This model resembles the Ecobee 4 from 2017 but has many upgrades. The upgrades include excellent materials, a remote sensor that has been redesigned, is much louder, and operates way faster.

It is available for 249 dollars. This thermostat has innovative features like smart scheduling, application control, and more.

Its sensor is unique in that it allows you to calculate the temperature in various sections of your house, and it can stabilize the system perfectly.


Since it can sense movement, it can concentrate on balancing temperature depending on where people are in the place.

The battery life of this thermostat can last for five years, plus it comes with a wall-mount and even a magnetic mount.

Since it only has one sensor, you can get a pair at 79 dollars, and it can favor thirty-two sensors at a go.

Does Ecobee Thermostat Have a Camera?

The Ecobee thermostat does come with a camera, but the latest smart Ecobee thermostat is expected to have a camera.

The camera is set to go for 179 dollars. This camera will work for hand in hand with Ecobee 4, ecobee3 lite, ecobee3, and the Ecobee smart thermostat.

The smart camera functions like the indoor security cameras for your home in that they give 1080 pixels resolution, a field view of 180 degrees, night mode, 2-way talking, and you can see its live stream from the Ecobee mobile application no matter where you are.

The Ecobee camera can automatically center and pan its view if it senses a person is in the frame. It is distinct from other cameras because it can act as an Alexa speaker, making it possible for you to make voice commands.

The voice command allows you to access anything from the virtual assistant from Amazon, such as disarming or arming the system, and you will get immediate results.

Who Makes the Ecobee Thermostat?

Ecobee thermostats are made by the smart home thermostat firm based in Toronto. However, the Generac company acquired it for 770 million dollars.

Despite this, the Toronto chief executive officer is still in control of company operations, and the headquarters is still in Toronto.

How to Get a Free Ecobee Thermostat?

This free offer goes for the Ecobee 3 model and the Ecobee air filters if you have a subscription.

The customers who use combination fuel options to electric ones have to sign up for the consumer energy (smart thermostat) program to get the free Ecobee thermostat.

You can also go to the consumer energy homepage to get a chance to get the free thermostat.

Can I Use Two Ecobee Thermostats?

It is possible to use two Ecobee thermostats simultaneously; all you need to do is sync them. You can even link more Ecobee thermostats and various devices since Ecobee devices are suited for each other.  

You must first register for a SmartThings account, an Ecobee interface designed for syncing thermostats, to link your thermostats to it.

Then, using the provided Ecobee log-in details, sync the equipment with the thermostat spots and a few other details, and you can easily use the two thermostats or more simultaneously.

Where I can download the Ecobee thermostat manual?

You can download the Ecobee thermostat manual on their official website, please click here and select your thermostat model and download the relevant manual.

 How to Install Ecobee Thermostat

1. An Ecobee thermostat with a common wire.


  •       Start by switching off your HVAC system before wiring again. Before making modifications, take a photo of the wiring at your old thermostat.
  •       You should disconnect your old thermostat wire and link them to the appropriate Ecobee terminals.
  •       Your Ecobee will start operating after mounting it on the wall and turning on your HVAC unit.

 Ecobee 3 lite

  •       Switch off the HVAC unit before you start the installation process. Before making any adjustments take a photo of the previous thermostat wiring.
  •       Take the wires off the thermostat and fix them to the Ecobee thermostat using the photo you had taken as a guide.
  •       Mount the Ecobee thermostat and turn on the HVAC unit. Your thermostat will start operating.

 Ecobee 3

  •       Shut down the HVAC before making wiring changes, and ensure you take a photo of the wiring.
  •       Take the wires off the previous thermostat and fix them to your ecobee3 thermostat.
  •       Mount the thermostat on the wall and turn on the HVAC system; the thermostat will start working.


2. Without c wire

 Ecobee 4 and Ecobee 3 lite

  •       Switch the HVAC device before starting the installation process and capture the wiring in a photo of the previous thermostat and the control board for your furnace
  •       Find the W, Y, G, and R (PEK) wires linked to the furnace and their corresponding terminals. It may be attached to various wires that lead to the control board. Please take out the 4 wires and place them on the corresponding terminals.
  •       There will be 5 wires on the other side, the W, Y, R, G, and the common wire; place them to the matching terminals in the control board for the furnace.
  •       After installing the wires and connecting them perfectly, close the furnace panel and proceed to your Ecobee thermostat.
  •       For Ecobee, the R wire goes with the RC terminal, G goes with the C terminal, Y goes with the PEK terminal, and W connects to the W1 terminal.
  •       Place the Ecobee thermostat on you, mount it, turn on the HVAC, and your Ecobee thermostat will start functioning.


  •       Switch the HVAC device before starting the installation process and capture the wiring in a photo of the previous thermostat and the control board for your furnace
  •       Find the thermostat wires that are the W, Y, G, and R found on the furnace board, which are linked to their respective terminals or intertwined with cables that lead to your board.
  •       Please take out the wires and put them in the corresponding terminals.
  •       There will be 5 wires on the other side, the W, Y, R, G, and the common wire; place them to the matching terminals in the control board for the furnace.
  •       After installing the wires and connecting them perfectly, close the furnace panel and proceed to your Ecobee thermostat.
  •       In your ecobee3, the W wire goes with the W1 terminal, the G wire goes with the G terminal, the Y wire goes with the Y1 terminal, and R goes with the RC terminal.
  •       Place the Ecobee thermostat on your wall, mount it, turn on the HVAC, and your Ecobee thermostat will start functioning.


3. Voice control installation (Smart thermostat)

 This process will take approximately forty-five minutes, and it takes the step below:

  •       Start by confirming if it is compatible with the HVAC unit
  •       Install the Ecobee application for guidelines on the installation process


How to Wire an Ecobee Thermostat? 

Ecobee smartthermostat pro;

  •       Line the Ecobee thermostat back plate, then screw it to the wall.
  •       Install wires to the Ecobee thermostat according to the respective thermostat if you do not have a C wire use the PEK instead.
  •       PEK has push buttons to lock wires in place.
  •       After installation put it inside the furnace at the control board.


  •       Remove the wires going to the thermostat.
  •       The PEK has five wires that are labeled according to the terminal
  •       Install the four wires going to the thermostat
  •       The R, Rh, or Rc goes to the Rc terminal
  •       G goes to the C terminal
  •       Y goes to the PEK
  •       The W1 goes to the W1 terminal

How to Turn On Ecobee Thermostat

  •       Go to the Ecobee website and log in via your credentials which are your email and password.
  •       Go to settings and click access control.
  •       Click the enable button, and your Ecobee thermostat will be switched on.

 How to Turn Off Ecobee Thermostat

  •       Go to the Ecobee website and log in using your credentials
  •       Head to settings, then navigate to access control.
  •       Click disables, and your Ecobee thermostat will be turned off.

If your Ecobee thermostat is not turning off after using the procedure, it may be because your fan is on. Please change it to auto mode after repeating the steps above.

 Why Is My Ecobee Thermostat Not Working

Some of the reasons your Ecobee thermostat is not working are listed below:

  •       The Ecobee thermostat may not be working because the batteries are worn out. For this, you can replace the battery, and your Ecobee thermostat will be up and running.
  •       The battery may not be getting access to the power supply. Thus, it would help if you looked at the wiring to ensure that the thermostat is linked to the energy source.
  •       The fuse might be blown, and therefore, it requires replacing. Access the furnace box to check if the fuse is blown; you will mostly see that the body is black if blown. Turning off the unit to avoid electric shocks when examining is advisable.
  •       You may have installed your power kit wrongly. Take the cover plate off, then check if the wires are correctly placed according to their terminals.
  •       The Ecobee thermostat has not been placed correctly on the back plate. Confirm whether it is placed correctly. If not, take it off and place it back on again.
  •       The circuit breaker of the HVAC unit might have tripped. Confirm whether it has tripped and fix it.

How to Reset Ecobee Thermostat

 1. Schedule and preference reset

This will eliminate your schedule and customized options such as; time, temperature, and more. However, this will not remove the device configuration plus your account too. To reset the preference and schedule:

Head to the main menu

Go to the settings options

Click reset

Go to the schedule and preferences options

 2. Registration reset

It is useful to change the email connected to your Ecobee account. It will also need you to switch the password.

Doing this will not affect preferences, schedules, and configurations. To reset registration, you need to:

Go to the main menu

Head to the settings option

Proceed to reset and click the reset registration option

 3. Resetting everything

This will remove everything and even take you back to the factory settings. It will delete the configuration, preference, schedule, and account. It means you have to set everything up from scratch. To do this:

Go to menu

Select the settings option

Proceed to rest

Click the reset all option.

Can You Lock Ecobee Thermostat?

Locking your Ecobee thermostat is possible when you use a passcode. Especially if you have kids, you can ensure they do not play around with the thermostat.

This works for the smart thermostat; for the other thermostats, all you need to do is put a locked enclosure around it. Follow the steps below to lock your Ecobee smart thermostat:

  •       Go to the menu button on the lower side of the display.
  •       Navigate through it till you get to settings at tap this option.
  •       Click on the access control and enable the security code
  •       Key in your preferred passcode (in four numbers)
  •       After you are done, save at the right side of the display on the bottom.
  •       Select the features you want to have a passcode; if it is all features, click all to make this easier.
  •       Tap the arrow on the screen to return to the main menu
  •       You will have to enable the passcode; however, you must give the thermostat time to activate it until it reaches standby mode. Standby mode is when the indoor and outdoor temperatures are the only ones on display.

How to Unlock Ecobee Thermostat 

  •       To unlock your Ecobee thermostat, go to the device
  •       If you tap the screen to try and make any changes
  •       A passcode box will appear
  •       Key in the 4-digit password to unlock your Ecobee thermostat.

How to Reboot Ecobee Thermostat

Ecobee 3

To reboot your Ecobee 3 model, gently pull the thermostat cover from its late and place it back. When taking the thermostat off your wall, ensure you firmly grip the front of the Ecobee thermostat.

It is advisable not to pull the back plate since it is fixed to the wall. Once you have taken your Ecobee thermostat out and returned it, your Ecobee 3 thermostat will reboot.

It will not affect the configuration or your schedules; it will only restart it fresh. This gets rid of the bugs and glitches on your thermostat.

 How to Calibrate Ecobee Thermostat

Calibrating your Ecobee thermostat helps you to get more precise temperature readings. It mostly happens after reboot or installation. To calibrate your Ecobee:

  1. Click on the menu buttons
  2. After accessing the main menu, start scrolling downwards till you get to the settings.
  3. Select the installation settings option and click thresholds
  4. It will guide you through the option to correct temperatures
  5. Switch the temperature to your preference, and you are done with the calibration process.

Does Ecobee Thermostat Have a Battery?

The Ecobee thermostat has a single wireless sensor that powers using a CR2032 (coin cell) battery that can last four years.

How to Change Battery in Ecobee Thermostat?

As a new Ecobee thermostat user or a long-time one, you will need to change the batteries eventually.

It looks like a hard task to some people, but it is pretty straightforward and will take a short time.

If you want to change your Ecobee thermostat battery, you require a small head screwdriver by Phillips and a fresh CR2032 battery. Follow the steps below to swap the battery:

  •       Remove the front cover of your Ecobee thermostat. To remove it, identify a tiny notch below the panel and put your screwdriver here. Slightly poke the notch to take out the panel.
  •       After removing the panel, the battery compartment is found on the device’s upper sides. The screwdriver removes the head screw that has fixed the compartment to the wall.
  •       After the screw has been taken o, you’ll have a loose battery compartment. Pull it slightly to reach the CR2032 battery.
  •       Get rid of the old battery and put the fresh one to ensure the battery is placed perfectly according to the terminal.
  •       Change the screw for the battery compartment and fix another one. Once done, put the front back into the Ecobee.

How to Set Time on Ecobee Smart Thermostat?

 Smart thermostat

  Start by opening the Ecobee webpage, head to, and sign in to the Ecobee thermostat account. You will be taken.

Select settings and the setting option will appear

Tap time and the time settings will appear on the screen

Choose the time format you want, either a 24 or 12-hour system. Select the time and select your region and country. These changes will automatically appear on the Ecobee Smart thermostat.

 How to Connect Ecobee Thermostat to Google Home?

With Ecobee, you can manage the thermostat using Google assistant via the Google home application when you have a google home speaker. Before connecting, you need to:

Make sure you are the Ecobee homeowner based on the Ecobee thermostat.

You must have the Ecobee thermostat name allocated to them; if not, your device will not pair.

To allocate a name, go to your thermostat menu, go to settings, click the preference, then select the thermostat name option.

If you are using the Ecobee application, choose the switch (+) from the device list, go to the main menu, click device information, and then the device name.

 To connect to the google home application:

  •       Open the google home application
  •       Click on the add option
  •       Select the setup device choice
  •       After selecting the option that says work with google
  •       On the option to manage accounts, go to the search bar and key in Ecobee
  •       You will be required to use your log-in details to link your Ecobee account to the google account

 If you do not have a home speaker, you can use google assistant. To do so:

  •       Start by opening the google assistant application
  •       Click the explore icon.
  •       Choose the option to magnify the glass and type Ecobee in the search bar.
  •       Click set up
  •       You will be required to put in your Ecobee thermostat credentials
  •       After you are done, your device will link to google assistant. It is compatible with Ecobee switch +, smart thermostat enhanced and premium, Ecobee 3 lite, Ecobee 4, and Ecobee 3.

How to Connect Ecobee Thermostat to Phone?

You can directly obtain your Ecobee devices from any location with the Ecobee application.

To utilize this wonderful feature, you must download the Ecobee application to your smartphone and link your thermostat to an Ecobee account.

To install the application:

  •  The Ecobee application is available in the play store and the apple store. It is also available on Cortana, smart things, google assistant, apple homekit, IFTTT, and Amazon Alexa.

 To log in to the Ecobee application

  •     To log in, start by registering
  •       After logging in using your email address (the one you registered with) and the password, you had set.}


That is it, in this post we covered most of the inquiries you might have if you are using an Ecobee thermostat if there is anything we forgot please feel free to let us know in the comment section and we will update the article. Thank you for reading.

Leave a Comment